The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Retreat
“The spa was an absolute gem, providing a serene atmosphere and a variety of treatments that truly refreshed us after a long day.” view full review
Well-Equipped Gym
“The gym exceeded my expectations with a broad selection of weightlifting equipment, making my workouts enjoyable and effective during our stay.” view full review
Delicious Breakfast
“Breakfast was a highlight of our stay, especially the flaky, buttery croissants and perfectly cooked eggs that fueled our mornings.” view full review
Spacious Room Design
“Our room was impressively spacious, with ample space for dining and relaxing, making it a perfect retreat in the city.” view full review
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Beautiful design
Convenient location
Inconsistent service
Excessive overcharging
8.0/10
Great
Rooms
8.5
Location
9.2
Service
8.7
Dining
8.9
Guest reviews
8.0/10
based on 49 reviews
9.0
9.0/10 based on 47 reviews
Jean
United Kingdom,
June
2024
8.2/10
The hotel had a beautiful onsen-themed design that added a luxurious and visually relaxing touch to the overall experience. However, the service was inconsistent and lacked service recovery when needed.
Rooms
8.0
I stayed in the Garden Terrace Suite, which had a stunning private Japanese garden on the terrace, elevating the luxury and visual relaxation of the stay.
Service
7.0
The service, especially with activities and managing flight issues, was exceptionally helpful. However, the restaurant advice was a bit disappointing.
Location
9.0
The location was fantastic, convenient to all of Kyoto's highlights and within walking distance of many restaurants, shops, and stations. However, it was marred by excessive overcharging in some aspects.
Dining
9.0
The dining experience was exceptional, offering a variety of dishes made to order with excellent quality and polished hospitality.
Facilities
8.0
The hotel provided a range of facilities and services, from room service to shuttle service, enhancing the overall guest experience.
Beautiful design
Inconsistent service
Samuel
United Kingdom,
May
2024
7.0/10
The hotel had amazing rooms, especially the suite with an outside garden, and the breakfast was perfect. The Italian restaurant and others were large enough for our group of three and super comfortable with extra-extra-large king-size beds. The service at the Ritz Carlton Kyoto is truly special, making our stay unforgettable. The location was excellent, with easy access to various sights, shops, and restaurants, and the view of the river from the window was mesmerizing. The dining experience provided exceptional options, including delicious Pierre Herme croissants. Overall, a luxurious stay with great value for money.
Rooms
9.5
The rooms were still so nice, especially the suite with an outside garden. They were super comfortable with extra-extra-large king-size beds.
Service
9.5
The service at the Ritz Carlton Kyoto is what really makes it special. The staff was very helpful in every aspect, making reservations, arranging transportation, and catering to our needs with great loyalty recognition.
Location
9.5
The location was excellent, walking distance to many sights, shops, and restaurants, with a lovely view of the river from the window.
Dining
9.5
The dining options were exceptional, with a choice between an American-style breakfast and a Japanese option in their award-winning Japanese restaurant. The food was prepared with the freshest ingredients and served with polished hospitality.
Facilities
9.5
The facilities at the hotel were top-notch, offering a range of services and amenities to make our stay even more enjoyable.
Great value for money
Pricey dining
Jamie
United Kingdom,
May
2024
8.8/10
I had a wonderful stay at the hotel. The rooms are a perfect blend of western comfort and Japanese style, providing a unique and very comfortable experience with all the luxurious amenities one could need. The only downside is the bathroom being next to the bed, potentially causing disturbance.
Rooms
8.0
The rooms are a very nice mix of western comfort and Japanese style which makes them unique and very comfortable with all amenities you need for a luxurious stay. The only inconvenience is the bathroom proximity to the bed.
Service
9.0
The service was exceptional, with informative and friendly staff ready to assist with any queries. Guest recognition was outstanding, enhancing the overall experience. The only hiccup was witnessing a lengthy waiter lecture.
Location
9.0
The hotel's location is excellent, offering easy access to major sightseeing spots, shops, and restaurants. The beautiful view of the Kamogawa river and the mountain range adds to the charm. Convenient walks to public transport hubs make exploring Kyoto a breeze.
Dining
9.0
Dining at the hotel was divine, providing a choice between Japanese and western cuisines in lovely settings.
Facilities
9.0
The hotel facilities were top-notch, offering a range of services that cater to every guest's needs, from room service to tours and ticket assistance. However, the separate restaurant may not be to everyone's preference.
Great Location
Bathroom Proximity
Richard
United Kingdom,
May
2024
8.8/10
Staying at this hotel was a delightful experience overall. The rooms, while a bit underwhelming in terms of the view, offer a perfect blend of East meets West ambiance. The service provided, from the restaurant to the bell desk, was exceptional despite a minor hiccup of a lengthy lecture in front of guests. The location is exceptional, offering proximity to major landmarks and the bustling Pontocho alley but nestled in a quieter area. The dining options were extensive, catering to different preferences, and the facilities were of the highest standard throughout.
Rooms
8.0
The rooms provide a perfect blend of East meets West ambiance, and the private Japanese garden on the terrace adds a beautiful touch.
Service
9.0
The service at this hotel is top-notch, with staff that are the nicest, most pleasant, and eager to please despite a minor incident with a manager.
Location
9.0
The hotel's location is excellent, offering easy access to major landmarks, bustling areas like Pontocho alley, and a range of shops and restaurants within walking distance.
Dining
9.0
The dining experience was wonderful, with extensive options for both Western and Japanese cuisine, catering to various tastes.
Facilities
9.0
The facilities at the hotel are of the highest standard, ensuring a luxurious and comfortable stay for guests.
John
United Kingdom,
April
2024
7.4/10
The hotel offers beautiful rooms with an onsen-themed design located by the riverside, providing a nice view. However, the room size is a bit small and the experience is undermined by inconsistent service and non-existent service recovery.
Rooms
7.0
The rooms have a beautiful onsen-themed design and are situated on the river side of the building with a nice view.
Service
6.0
The service was a mix of experiences, from a lackluster initial interaction to exceptionally helpful assistance with activities and flight issues.
Location
9.0
The location is convenient to all the Kyoto highlights and boasts a beautiful setting by the river with a scenic walking path.
Dining
8.0
The dining options offer a variety of pastries and made-to-order dishes, although the pricing is on the higher side.
Facilities
7.0
The hotel provides a range of facilities, though there were some inconsistencies in service.
River view
Inconsistent service
Jo
United Kingdom,
April
2024
9.4/10
Staying at this hotel was an absolute delight! The rooms were spacious with stunning views of the river and hills, equipped with fantastic amenities like the swimwear dryer and luxurious spa toiletries. The Japanese style bathroom added a touch of tranquility to my stay. The service was top-notch, with staff going above and beyond to assist, even accommodating our language barrier struggles. The location couldn't have been better for exploring Kyoto, within walking distance of major landmarks and temples. The dining experience was a culinary delight, offering delicious options including pastries made in-house. The facilities were excellent, providing everything needed for a luxurious and comfortable stay.
Rooms
10.0
The rooms were spacious with great views and architecturally pleasant. The Japanese style bathroom was a peaceful touch.
Service
9.0
The staff were fantastic, remembering our daughter's name and representing the Ritz-Carlton brand splendidly.
Location
10.0
The location is a must when in Kyoto, ideal for exploring the city by foot and conveniently close to major attractions.
Dining
9.0
The dining experience was outstanding, offering a variety of delicious options including made to order dishes.
Facilities
9.0
The facilities were impeccable, adding to the overall luxurious experience.
comfortable
pricey
Edward
United Kingdom,
April
2024
9.4/10
I had a fabulous stay at this hotel. The rooms are extremely comfortable and spacious, a perfect mix of western comfort and Japanese style. The service was exceptional, going above and beyond to make my stay memorable. The location is central and convenient for exploring Kyoto, with great dining options nearby. The dining experience was out of this world, offering both Japanese and western cuisine. The facilities were top-notch, ensuring a luxurious and relaxing stay.
Rooms
10.0
The rooms are a very nice mix of western comfort and Japanese style, making them unique and very comfortable with all amenities you need for a luxurious stay.
Service
9.0
The staff greeted us warmly and were always ready to assist in any way possible, exceeding my expectations.
Location
9.0
The hotel is centrally located in Kyoto, within walking distance of many attractions, restaurants, and shopping areas.
Dining
10.0
The dining options were fantastic, offering a choice between Japanese and western cuisine in lovely settings.
Facilities
9.0
The hotel provides excellent facilities that cater to every guest's needs, ensuring a luxurious and convenient stay.
David
United Kingdom,
April
2024
8.4/10
I was so excited to book this hotel, but unfortunately, the rooms were a bit small and of underwhelming quality. Coming back to my room after dinner was not as enjoyable as I hoped, especially considering how fascinating the property is. However, the service from the reception staff was exceptional, going above and beyond to assist us even when we had unexpected delays due to airport issues. The location of the hotel is prime, close to important landmarks and temples, creating a luxurious and calming atmosphere in a quieter area that is still convenient. The dining experience offered great options, and the facilities were top-notch.
Rooms
7.0
The rooms are slightly underwhelming, especially given the property's interesting nature.
Service
9.0
The reception staff provided excellent service, ensuring we were well taken care of during our stay.
Location
9.0
The location is excellent, close to important landmarks and temples, offering a luxurious and calming environment.
Dining
8.0
The dining options were delicious, with great variety.
Facilities
9.0
The hotel facilities were impressive and added to the overall experience.
Jim
United Kingdom,
April
2024
9.0/10
The hotel offers outstanding rooms with all the creature comforts one could ask for, although my room wasn't ready upon arrival. The service was kind and attentive, with great assistance provided for various needs. The location is ideal for exploring Kyoto, with easy access to transportation and beautiful views. The dining experience was excellent, offering a choice between American-style and Japanese breakfast options. The facilities were top-notch, providing a luxurious stay.
Rooms
8.0
The rooms are fully equipped with convenient items like a swimwear dryer and premium spa toiletries, offering outstanding comfort.
Service
9.0
The service was kind, attentive, and not overbearing, making the stay enjoyable and hassle-free.
Location
10.0
The hotel's location is perfect for exploring Kyoto, with easy access to attractions, shops, and transportation options.
Dining
9.0
The dining experience was excellent, providing both American-style and Japanese breakfast options in a high-quality setting.
Facilities
9.0
The facilities at the hotel are top-notch, ensuring a luxurious and comfortable stay for guests.
convenient amenities
room not ready
Edward
United Kingdom,
April
2024
9.4/10
The hotel is a lovely gem in central Kyoto, nestled along a peaceful river canal. The rooms are outstanding, offering creature comforts and a stunning garden view. The service is incredible, with attentive staff ready to assist. The location is perfect, allowing easy access to various sights and shops. The dining options are top-notch, especially the Japanese restaurant. The facilities are of the highest standard, making the stay truly memorable.
Rooms
10.0
The rooms are outstanding and had the creature comforts one would be spoiled by, with a lovely garden view.
Service
10.0
The service is incredible, with attentive staff ready to assist guests with a real treasure map of activities.
Location
9.0
The hotel is situated along a river canal in central Kyoto, making it perfect for exploring the area with convenient access to sights.
Dining
9.0
The dining experience is exquisite, with options in their award-winning Japanese restaurant and extensive breakfast choices.
Facilities
9.0
The facilities are of the highest standard, offering a luxurious experience during the stay.
David
United Kingdom,
April
2024
9.2/10
The hotel offers outstanding rooms that are beautifully designed with all the creature comforts you could ask for, making you feel spoiled no matter where you come from. The service is top-notch, with friendly and professional staff always ready to assist. The location is fantastic with beautiful views of a waterfall and maple trees, making it a must-visit spot in Kyoto. The dining experience is outstanding, featuring delicious local and international buffet options. The facilities are modern and well-maintained.
Rooms
9.0
The rooms are extremely comfortable and spacious, with a lovely coffee set.
Service
9.0
The service was incredible, with attentive and helpful staff who were informative and friendly throughout.
Location
10.0
The location is beautiful with large windows overlooking a waterfall and maple trees, offering easy access to various sights and amenities in Kyoto.
Dining
9.0
The dining options are outstanding, with a choice between a diverse American breakfast and an award-winning Japanese restaurant.
Facilities
9.0
The facilities are fantastic, providing everything you need for a comfortable and enjoyable stay.
Graham
United Kingdom,
March
2024
8.8/10
The hotel is a hidden gem nestled by the river, offering a peaceful and beautiful atmosphere in well-thought-out rooms, though slightly distant from major attractions. The service is attentive and personalized, ensuring a delightful stay.
Rooms
9.0
My room was not just extremely comfortable but also beautifully designed to maximize the space and provide a tranquil view of the river. I highly recommend requesting a room facing the river.
Service
9.0
The staff went above and beyond to make my stay special. From preparing a map with restaurant photos to ensuring my drinks were always filled without needing to ask, their attention to detail was impeccable.
Location
8.0
While a bit far from popular attractions, the hotel's charm near the river and within walking distance to food spots made the location unique and perfect for a peaceful retreat.
Dining
9.0
The dining experience was amazing, offering a choice between Japanese and western cuisine in picturesque settings. The variety of dishes, including pastries by Pierre Herme, was a delightful culinary experience.
Facilities
9.0
The facilities were top-notch and well-maintained, providing everything needed for a luxurious and comfortable stay.
Mary
United Kingdom,
March
2024
9.6/10
Staying in the Garden Terrace Suite with a beautiful private Japanese garden on the terrace was an absolute luxury experience, offering visual relaxation. The room was fantastic, with a comfortable bed and a lovely bath. However, the absence of a work desk and chair was a downside, although the small but beautiful garden view made up for it.
Rooms
9.0
The room was fantastic with a beautiful private Japanese garden on the terrace, adding an extra dimension of luxury and visual relaxation. The bed was comfortable, and the bath was lovely.
Service
10.0
The staff went above and beyond to ensure our comfort, even assisting with toddler-friendly and smoke-free restaurant recommendations. Their outstanding service extended to all aspects, even amidst unexpected events like the airport flooding.
Location
10.0
The location was fantastic, offering a beautiful view with large windows overlooking a waterfall and maple trees. It was perfect, centrally situated by the river and within walking distance of all attractions, creating a luxurious and calming environment.
Dining
9.0
The dining experience was extensive and exquisite, with dishes prepared from the freshest ingredients served with polished hospitality. The Mizuki restaurant provided a delightful culinary journey.
Facilities
10.0
The facilities were top-notch, including a coed steam room and sauna, with all services impeccably maintained and managed. The amenities added to the luxurious experience.
Keith
United Kingdom,
March
2024
8.2/10
I had a mixed experience at this hotel. The rooms, although lovely with a garden view, felt overpriced without a work desk/chair. However, the comfort and appointment were outstanding.
Rooms
8.0
The rooms were lovely with a garden view, supremely comfortable, and well-appointed.
Service
7.0
The service was attentive and personal, but lacked efficiency despite profuse apologies.
Location
9.0
The location was perfect, right on the river with easy access to sights, shops, and restaurants, offering a beautiful view for relaxation.
Dining
9.0
The dining experience was impressive, especially at the sushi and tempura bar, with delicious options including an award-winning Japanese restaurant.
Facilities
8.0
The hotel facilities were modern and convenient, offering a delightful experience overall.
Bill
United Kingdom,
March
2024
8.8/10
Upon arrival, I was impressed by the supremely comfortable and well-appointed rooms. The onsen-themed design truly immersed me in Japanese luxury, although the compact size was noticeable. The hotel offers a hidden gem with the toilet cleverly concealed behind a mirror wall.
Rooms
8.0
The rooms were very clean and beautifully designed with the onsen theme, making me feel like I was experiencing true Japan luxury. The compact size was a minor downside.
Service
9.0
The staff went above and beyond to ensure our stay was perfect. From thoughtful gestures like free coffee to offering various services, they were the nicest and most eager to please.
Location
9.0
The hotel is ideally situated in a quieter area, offering a relaxing escape yet close to a range of sights, shops, and restaurants within walking distance. The easy access to metro stations and friendly staff, like Jun Ho, enhanced our overall experience.
Dining
9.0
The dining options were impressive, with a nice selection that catered to different preferences. Whether opting for the American-style breakfast or the Japanese award-winning restaurant, the quality was top-notch.
Facilities
9.0
The facilities provided at the hotel were superb, offering a wide range of services and amenities to ensure a comfortable and convenient stay.
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